IT Services for Small Business

What's the difference between managed IT services and break-fix IT support?

Break-fix IT support means you call a technician only when something goes wrong — you pay per incident and there is no ongoing oversight. Managed IT services means a dedicated team proactively monitors and maintains your systems 24/7, aiming to prevent problems before they happen and giving you a predictable monthly cost.

How does your cybersecurity service protect against ransomware?

Group 4 Networks uses a layered cybersecurity approach to defend against ransomware: endpoint detection and response (EDR) software helps stop known and unknown malware, email filtering blocks phishing attempts before they reach inboxes, automated patch management closes vulnerabilities attackers exploit, and cloud backups help ensure your data can be restored even if an attack succeeds. We also provide security awareness training, since phishing is one of the most common ways attacks begin.

What does cloud computing support include for small businesses?

Our cloud computing support covers Microsoft 365 setup, licensing and administration, cloud file storage and sharing (SharePoint and OneDrive), business email hosting, Azure virtual desktops for remote teams, cloud backup and disaster recovery, and migration from legacy on-premises systems. We manage the entire cloud environment on an ongoing basis — including updates, security, and user provisioning.

How long does it take to get set up with Group 4 Networks?

Onboarding timelines depend on the size and condition of your environment. We begin with a full IT assessment of your current environment, document all systems, install our remote monitoring and management tools, configure security baselines, and brief your team on how to reach our help desk. We confirm the schedule with you after the assessment and plan the work to minimize disruption to daily operations.

Do you support both Windows and Mac computers?

Yes. Group 4 Networks supports Windows and macOS environments, as well as iOS and Android mobile devices. We manage mixed-device offices and can enforce security policies, handle software deployment, and provide help desk support across all platforms. We also support hybrid environments that combine on-premises servers with cloud infrastructure.

What happens if we have an IT emergency after hours?

Group 4 Networks operates a 24/7 NOC. Our target is a 15-minute response for critical (P1) issues. For situations requiring physical presence, on-site emergency support is available across the GTA. What is covered after hours, and at what rate, is set out in your service agreement.

Can you manage our IT if we have remote or hybrid employees?

Yes. Group 4 Networks supports modern distributed teams. We manage remote endpoints using cloud-based RMM tools, deploy and secure VPN connections, configure Microsoft 365 for collaboration, enforce consistent security policies across all locations, and provide remote employees with the same help desk access as on-site staff. We support clients with teams working across multiple GTA cities and remote locations.

Looking for complete coverage? Explore our small business IT support in Toronto.