Question 1

What's the difference between managed IT services and break-fix IT support?

Accepted Answer

Break-fix IT support means you call a technician only when something goes wrong — you pay per incident and there is no ongoing oversight. Managed IT services means a dedicated team proactively monitors and maintains your systems 24/7, preventing problems before they happen. Research from CompTIA shows businesses using managed IT services reduce IT downtime by up to 85% compared to break-fix models, and typically lower their overall IT costs by 25–45%.

Question 2

How does your cybersecurity service protect against ransomware?

Accepted Answer

Group 4 Networks uses a layered cybersecurity approach to defend against ransomware: endpoint detection and response (EDR) software stops known and unknown malware, email filtering blocks phishing attempts before they reach inboxes, automated patch management closes vulnerabilities attackers exploit, and immutable cloud backups ensure your data can be fully restored even if an attack succeeds. We also conduct security awareness training, since 91% of cyberattacks begin with a phishing email.

Question 3

What does cloud computing support include for small businesses?

Accepted Answer

Our cloud computing support covers Microsoft 365 setup, licensing and administration, cloud file storage and sharing (SharePoint and OneDrive), business email hosting, Azure virtual desktops for remote teams, cloud backup and disaster recovery, and migration from legacy on-premises systems. We manage the entire cloud environment on an ongoing basis — including updates, security, and user provisioning.

Question 4

How long does it take to get set up with Group 4 Networks?

Accepted Answer

Onboarding with Group 4 Networks typically takes 5–10 business days. We begin with a full IT assessment of your current environment, document all systems, install our remote monitoring and management tools, configure security baselines, and brief your team on how to reach our help desk. Most businesses are fully onboarded with no disruption to daily operations.

Question 5

Do you support both Windows and Mac computers?

Accepted Answer

Yes. Group 4 Networks supports Windows and macOS environments, as well as iOS and Android mobile devices. We manage mixed-device offices and can enforce security policies, handle software deployment, and provide help desk support across all platforms. We also support hybrid environments that combine on-premises servers with cloud infrastructure.

Question 6

What happens if we have an IT emergency after hours?

Accepted Answer

Group 4 Networks provides 24/7/365 emergency IT support. After hours, you reach our live help desk directly — not an answering service. Our guaranteed response time is under 15 minutes for critical issues. For situations requiring physical presence, on-site emergency dispatch is available across the GTA. All emergency support is included in your monthly managed IT plan at no additional charge.

Question 7

Can you manage our IT if we have remote or hybrid employees?

Accepted Answer

Yes. Group 4 Networks is built for modern distributed teams. We manage remote endpoints using cloud-based RMM tools, deploy and secure VPN connections, configure Microsoft 365 for collaboration, enforce consistent security policies across all locations, and provide remote employees with the same help desk access as on-site staff. We currently support clients with teams working across multiple GTA cities and remote locations.

IT Services for Small Businesses in the GTA

Managed IT Services

Cybersecurity Services

Cloud Computing Solutions

Network Services

Help Desk Support

IT Consulting

Industries We Support